Cancellation Policy

Last Updated: February 2025

Signature Sign (“we,” “us”) provides custom acrylic LED and non-LED house address signs. Because we do not require deposits and you pay after the job is complete, our cancellation terms are straightforward.

1. Quote and Order Cancellations

You may cancel a quote request or an order at any time before we begin production. Please contact us as soon as possible so we can free capacity for other customers. Since we do not take deposits, no payment is due if you cancel before work has started.

2. Changes After Production Starts

Once production has begun, design or size changes may not be possible. If you need to change or cancel after production has started, contact us immediately. We will work with you where feasible; additional costs may apply for changes.

3. Refunds

Because payment is made after the job is complete:

• If you cancel before work begins, no payment is required and no refund is applicable.
• If you have made any advance payment and cancel before work begins, we will refund that amount within a reasonable period (typically 5–10 business days).
• Once the sign is completed and delivered/installed, our standard terms and warranty apply; refunds for completed work are addressed in our Terms & Conditions.

4. Bulk and Custom Orders

For bulk or large custom orders, we may agree on specific cancellation or change terms in writing. Those terms will override this policy for that order.

5. Contact Us

To cancel, change an order, or ask about this policy, contact us:

Signature Sign
Toronto, Ontario, Canada
Phone: +1 942-996-0101
Email: info@signature-sign.ca